Privacy policy.
Last updated: 18 June 2025
This Privacy Policy applies to Certis QLD Pty Ltd (ABN 41 606 461 983) and Certis NSW Pty Ltd (ABN 14 128 682 557) (collectively referred to as "Certis", "we", "our", or "us"). Both entities operate within Australia and are bound by the Privacy Act 1988 (Cth) and the Australian Privacy Principles.
About Certis
Certis is an Australian business operating within Australia. For the purposes of this policy, “we”, “us”, or “our” refers to Certis. If you have any questions or concerns about this policy or how your information is handled, please contact us using the details provided at the end of this policy.
Use of Other Websites
Our website may contain links to external websites operated by third parties. We are not responsible for the privacy practices or content of those websites. We recommend reviewing the privacy policies of any external sites you visit, as this policy does not apply to them.
Information We Collect
When you visit our website, we may collect certain information from your browser for statistical and analytical purposes. This may include your IP address, browser type, language preferences, and the time and date of your access. This information is collected in aggregate form and does not identify you personally.
Our website also uses cookies to monitor pages visited and content accessed. Cookies help us improve your experience and understand how visitors interact with the site. You can disable cookies through your browser settings; however, this may affect website functionality.
Collection of Personal Information
You may choose to provide personal information to us when interacting with certain parts of our website. For example, when you submit an enquiry, we may collect your name, email address, contact details and any message or information you include.
We only collect personal information that is necessary for our functions or activities, such as responding to your enquiries, providing updates or improving our services.
How We Use Your Information
Personal information is used solely for the purpose for which it was collected, including:
Responding to your enquiries or requests
Sending newsletters or updates where you have subscribed
Analysing website use to improve our content and user experience
We do not use your personal information for direct marketing purposes unless you have given your express consent. If you subscribe to our newsletter, you can opt out at any time by clicking the “unsubscribe” link provided in the email.
Disclosure of Personal Information
Certis will not sell or rent your personal information to third parties. However, we may disclose your personal information to third parties in the following limited circumstances:
Where disclosure is required or authorised by law
To government agencies or law enforcement in the event of an investigation
To service providers we engage to assist with our business operations, such as IT support or website hosting, who are bound by confidentiality obligations
To protect our legal rights or intellectual property, or to enforce our website’s Terms and Conditions
We do not disclose personal information to overseas recipients.
Access and Correction
You have the right to request access to the personal information we hold about you and to request that it be corrected if inaccurate, out of date or incomplete. To make such a request, please contact us using the details provided below. We will respond within a reasonable time and in accordance with our obligations under the Privacy Act.
Security of Your Information
We take reasonable steps to protect personal information from misuse, interference, loss, unauthorised access, modification or disclosure. These measures include secure servers, restricted access, and regular monitoring of our website’s security.
While we take every reasonable precaution, no data transmission over the internet can be guaranteed as completely secure. We cannot guarantee the security of any information you transmit to us electronically, and you do so at your own risk.
Complaints
If you have any concerns about how we have handled your personal information or believe we have breached the Australian Privacy Principles, you may contact us using the details below. We take privacy complaints seriously and will respond promptly to address your concerns.
If you are not satisfied with our response, you may lodge a complaint with the Office of the Australian Information Commissioner (OAIC). Further information is available at www.oaic.gov.au.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes to our practices, technology or legal obligations. The most current version will always be available on our website, and the date of the latest update will be noted at the top of this document.
Contact Us
If you have any questions, concerns or requests regarding this Privacy Policy or your personal information, please contact us at:
Certis
Email: qld@certis.com.au
Phone: 1300 702 085
Postal Address: 1/19 Finchley Street, Milton, QLD 4064